To whom it may concern,
In the good book it says judge and you will be judged. Condemn and you will be condemned. Forgive and you will be forgiven.
Then why is it so easy to judge and condemn but so difficult to forgive?
Have you ever worked in retail?
I have and I currently still do. For how much longer? Hopefully less than a month. God willing.
If you’re reading this from a cell phone or tablet. If you see an LTE, 4G, or god forbid 3G signal at the top of your device. I may have helped you. Or someone like me.
I am a drug dealer. A dopamine pusher. An addiction enabler.
If you haven’t arrived at the conclusion that I sell cell phones. Let me confirm. I sell cell phones. Actually I do a lot more than that. In fact I push all kinds of services. Our motto is plus 1. If you come in for a phone you get a tablet. If you’re here for Internet you’re getting T.V. too.
Here’s the kicker. We all suck. It doesn’t matter what provider you go to. They all have outlandish proration charges, convoluted customer service chains, and all they care about is plus 1.
Why? How can they get away with it?
Simple. One word. Addiction.
Did you know, that every time you get a text, notification, or a like on your latest Facebook, Instagram, or Twitter post. Dopamine is released in your system. Dopamine is a powerful little devil. It hooks you and sucks you deeper and deeper. Until you’re screaming, berating, and belittling the sales rep because your screen is broken and you didn’t back your information up.
In the beginning I wanted to help I wanted to convince you it’s not true. They do care. They have to. The customer is always right. Right?
Ehh. Not so much. You elected to not get insurance. Sorry you’ll have to go to Corporate for that. We can’t do that here. Imagine this totem pole I am the guy at the bottom. My hands are tied. I wish I had a better answer for you. These phrases I would repeat over and over to customers with terrible attitudes.
Is it your fault? Is it mine? Is it the system? Who’s to blame? Who can we judge? Who can we condemn?
Do we gather up our pitchforks? Do we riot?
Can we forgive? Can we recognize that we are all human beings? Is it enough to say I understand and I forgive you for treating me like shit. For cussing me out because your addiction reared its ugly head. Can you forgive me for sending you away? Can you forgive the system for taking advantage of our inherent weaknesses?
We only get one go on this planet. As far as I know. What do you decide?
Judge? Condemn? Or forgive?
I forgive you and me. Oh and them too.